Careers At Rosenthal Automotive

Current job opportunities are posted here as they become available.


Automotive Service Department Trainer

Department: TRAINING
Location: Reston, VA

Here at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth)

We are looking to grow our company and we need you to help us. We are currently hiring an experienced Service Department Trainer. At Rosenthal Automotive, we believe in offering premier training opportunities to help drive success for both the employee and our dealerships. The Service Department Trainer will work throughout multiple service departments within our organization, training our employees on best practices and effective processes. This role is best suited for a candidate with previous automotive Service Management experience who is looking to have a significant impact on helping professionals achieve their maximum potential.

 Service Process Trainer Benefits:

  • Up to $75,000 - $100,000+ Annual Income potential based on experience and performance
  • Annual Performance Bonus up to $12K+
  • Service Managers with 3+ years of experience encouraged to apply
  • Service Advisors with 5+ years of experience encouraged to apply
  • Training experience preferred, but not required
  • Great culture within an innovative company
  • Great schedule (no nights or weekends), promoting a generous work life balance
  • 16 franchised dealer group in VA & MD - Over 1200+ employees
  • Adding 6 additional franchises starting in Q2 2022
  • Comprehensive support to assist you in achieving your goals
  • Paid time off and 401k
  • Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
  • Employee discounts on vehicle sales, parts, and service
  • Career advancement opportunities
  • ...and more!

 Service Process Trainer Responsibilities: 

  • Design quality training curriculum and visual aid support for training sessions using Google Slides and other digital platforms.
  • Training curriculum will include, but not be limited to:
  • SPG Process Standardization and Software Administration
  • Service Tablet Process Training
  • Discount Standardization and Maintenance
  • Online Service Payment System Utilization
  • WIP Review and Audit
  • Conduct monthly audits to assess each storesí use of best practices.
  • Measure and monitor KPIís (Key Performance Indicators) in accordance with stated deadlines. 
  • Foster a positive work environment where individuals feel motivated to improve their skill set
  • Continuously strive to improve and adapt to changing market conditions and customer expectations
  • Develop new course material to include process training, customer service training, and software training
  • Provide effective feedback, both verbal and written, to commend and encourage employees to achieve their best results
  • Synthesize process KPIs and financial results to present recommendations for future opportunities
  • Communicate effectively with dealership personnel
  • Enjoy a weekly dealership rotation where you will have different challenges and opportunities at each location
  • Create a positive learning environment that accommodates the diverse culture of the client audience

 Service Process Trainer Qualifications:

  • Automotive service management experience required
  • Knowledgeable on Service Department KPIs
  • Proven track record of excellent CSI
  • A valid driver's license and a good driving record, per company standards
  • An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
  • Process and detail oriented with developed organizational and computer skills
  • Professional personal appearance 
  • Excellent oral and written communication abilities

Our company is a family owned and operated business, so we know what it takes to grow a company from the ground up. Unlike other employers, we arenít so focused on what youíve done, but what you can achieve.  

Please submit your resume for immediate consideration.

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